A short, opinionated view for IT leadership. Each technology sits in one of four rings.
Nothing is in Adopt in this edition.
AI agents that take action in IT operations, not just suggest it. Worth piloting now on work that is bounded and easy to undo: enriching tickets, gathering diagnostics, restarting a known-safe service. Keep a person approving anything that changes production until you have watched it work, and decide in advance what the agent is never allowed to touch.
If you are replacing access points anyway, it is reasonable to buy Wi-Fi 7. It is not a reason to replace working Wi-Fi 6 or 6E equipment. The benefit depends on devices that support it and on switches and cabling that can feed the access points, so check those before the access points themselves.
Laptops and desktops with a processor for running AI features on the device. Buy them when they arrive as part of your normal refresh. We would not pay a premium or refresh early for the AI hardware alone until you have a specific application that needs it.
Future quantum computers are expected to break some of the encryption in use today, and replacement standards have been published by NIST. There is nothing to buy yet. The useful work now is an inventory: where encryption is used, which systems hold data that must stay confidential for many years, and what each of your vendors plans to do.
A cellular network you run yourself. It suits large outdoor sites and industrial settings where Wi-Fi struggles. For offices, schools and city buildings, well-designed Wi-Fi does the job at lower cost and with skills you already have. Revisit if you have a campus-scale outdoor coverage problem.
These are forecasts, not facts. We list them so you can plan ahead, and we’ll update this list as they prove right or wrong.
Prediction
2027
Gartner predicts over 40% of agentic AI projects will be canceled by the end of 2027, because of rising costs, unclear business value or weak risk controls.
What it means for planning: Start agent pilots with a stated business measure and an agreed exit point. Expect some to stop, and plan for that.
Prediction
2028
Gartner analysts predict AI agents will be built into 60% of all IT operations tools by 2028.
What it means for planning: Your next monitoring and service desk renewals will probably include agent features. Decide now what they may and may not do in your environment.
Prediction
2029
Gartner predicts that by 2029, 70% of enterprises will use agentic AI to operate IT infrastructure.
What it means for planning: The limit will be your data and your rules, not the AI. Clean configuration data, good telemetry and a written list of safe automatic actions, started now, pay off then.
Where things stand today: In a Gartner poll at its December 2025 infrastructure and operations conference, about half of organizations were exploring agentic AI, about a quarter were piloting it and roughly 1 in 16 had it in production. Source: Gartner press release, December 10, 2025
Read the full AIOps page → · See it in the Agentic Lab simulation →
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Reviewed October 2026. These are opinions for planning, not purchasing advice for your specific situation. Talk to us about yours.
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