Posture check

Your free snapshot

Twenty questions about how your team finds and fixes problems today. Answer what you can; ‘Not sure’ is a fine answer. A person at King Tech reads every response and writes your report.

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About you

Name (required)

Work email (required)

Organization (required)

Role

Phone (optional)

Organization type

K-12 school district Library City or county Utility Energy or oil and gas Company Other

Size of IT team

1-5 6-20 21-50 More than 50

How many services would the business call critical?

1-5 6-20 More than 20 Not sure

Finding problems

1. In a typical month, roughly how many incidents are first reported by users rather than by monitoring?

Fewer than a quarter A quarter to half Half to three quarters More than three quarters Not sure

2. How do most problems reach your team?

Monitoring alert Service desk ticket Phone call or chat from a user Escalation from leadership Not sure

3. Which monitoring tools do you use today? (optional) List names or describe them

Alerts

4. Roughly how many alerts does your team receive in a week?

Fewer than 50 50-500 500-5,000 More than 5,000 Not sure

5. What share of those alerts need someone to act?

Most About half A small share Not sure

6. Do alerts go to a named owner or team?

All of them Some Rarely Not sure

Measuring

7. Which of these do you measure today?

Time to detect Time to acknowledge Time to restore Who found it first (tools or users) None yet

8. How often are these reviewed with leadership?

Monthly or more often Quarterly Rarely Not measured Not sure

9. For a major incident, how long does it usually take to restore service?

Under 1 hour 1-4 hours 4-24 hours More than a day Not sure

Changes and repeat incidents

10. Can you see which change caused an incident?

Usually within minutes With effort Rarely Not sure

11. Do major incidents get a root cause review?

Always Sometimes Rarely Not sure

12. Are repeat incidents tracked until a permanent fix is in place?

Yes Partly No Not sure

Seeing ahead

13. How much do you trust your CMDB or service map during an incident?

A lot Somewhat Not much We don’t have one Not sure

14. Do any services have service level objectives (SLOs) agreed with the business?

Several One or two None Not sure

15. Do you forecast capacity before limits are hit?

Yes For some systems No Not sure

Automation

16. Are any known failures fixed automatically today?

Yes, several One or two None Not sure

17. What worries you most about automating fixes? (optional)

Priorities

18. What hurts most right now?

19. What would ‘proactive’ look like for your team a year from now?

20. Anything else we should know? (optional)

Consent

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